ACCELERATE
TIME TO VALUE

Digital Transformation and Digitalization initiatives are complex, and often involves innovative, unconventional and not-so-tested-and-tried (or, in-the-box) approach to deliver real values! Also, no prize for guessing that Technology Skills alone wouldn’t make these initiatives successful.

To scale up, Technology Leaders need to learn how to be comfortable with uncertainty & ambiguity, and be confident to step out of their comfort zone, as they drive Digital Innovation; deliver Superior Experiences; and accelerates Time to Value!

LOOK BEYOND TECHNOLOGY SKILLS AND ADOPT A
BUSINESS-FIRST MINDSET

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Enable & Empower Technology Leaders to Strive and Thrive in a Digital World

WHY
Discover Need & Opportunity

WHAT
Firm-up Foundation

HOW
Adopt, Imbibe & Operationalize

FOCUSED ON
END TO END JOURNEY

INNOVATION MINDSET

Design Thinking and Need-First, Outside-in, Customer-centric, and Outcome Driven Innovation

CUSTOMER CONTEXT

CX and EX - What Customers (Internal & External) Value, Their Voices & Feedback, What Matters Most

PRODUCT MINDSET

Growth Mindset, Solve for the Need, Champion Change, Minimize Time to Value, Project toProduct Shift

CORE ModernizATION

Modernization of End to End Delivery and Technology Operation including People, Process and Technology/Tools 

ENGINEERING EXCELLENCE

Platform Engineering, Continuous Security, Human Capital, Sustainability

LEARNING

 

CAPSTONE

 

INNOVATE

Spot & Leverage Opportunities to Innovate across Value Chain

DISCOVER

Discover and Capture "True Needs" and "Experiences" and not just the ASKs and WANTs.

EMBRACE

Understand
WHY/WHAT of today's VUCA macro factors to Embrace Changes

ADOPT

Adopt New Ways of Working (NOW) and Adapt to the changing needs

BUILD

Focus on CX and EX early on in the lifecycle to build a Culture of Innovation

 

Customer Experience in a Digital World

Adopting a Customer Centric Culture

Voice of Customer and CX Strategy

CX Innovation and Digital-age Capabilities

Reimagining Measures & Metrics - Moving beyond surveys

EXCEED
EXPERIENCE

Customer Experience is not new, although in recent years it has picked up pace! With increasing digitalization of how we work, play, or do anything that we do - "Experience" has become the latest battleground for brands and corporates!

And it pays, for real. Globally, more than 80% customers today are willing to pay more for better experience.

This means, not only the front office and customer facing teams - but even for the product & innovation teams; service delivery teams; IT/Digital function; customer support & customer success teams; and business operations teams -

Adopting a Customer-First Mindset and Mastering Customer Experience Skills have become an ABSOLUTE MUST!

Make Your Workforce
CUSTOMER MINDED