TIME TO VALUE
Digital Transformation and Digitalization initiatives are complex, and often involves innovative, unconventional and not-so-tested-and-tried (or, in-the-box) approach to deliver real values! Also, no prize for guessing that Technology Skills alone wouldn’t make these initiatives successful.
To scale up, Technology Leaders need to learn how to be comfortable with uncertainty & ambiguity, and be confident to step out of their comfort zone, as they drive Digital Innovation; deliver Superior Experiences; and accelerates Time to Value!
LOOK BEYOND TECHNOLOGY SKILLS AND ADOPT A
Enable & Empower Technology Leaders to Strive and Thrive in a Digital World
Discover Need & Opportunity
Adopt, Imbibe & Operationalize
END TO END JOURNEY
Design Thinking and Need-First, Outside-in, Customer-centric, and Outcome Driven Innovation
CX and EX - What Customers (Internal & External) Value, Their Voices & Feedback, What Matters Most
Growth Mindset, Solve for the Need, Champion Change, Minimize Time to Value, Project toProduct Shift
Modernization of End to End Delivery and Technology Operation including People, Process and Technology/Tools
Platform Engineering, Continuous Security, Human Capital, Sustainability
Spot & Leverage Opportunities to Innovate across Value Chain
Discover and Capture "True Needs" and "Experiences" and not just the ASKs and WANTs.
WHY/WHAT of today's VUCA macro factors to Embrace Changes
Adopt New Ways of Working (NOW) and Adapt to the changing needs
Focus on CX and EX early on in the lifecycle to build a Culture of Innovation
Customer Experience in a Digital World
Adopting a Customer Centric Culture
Voice of Customer and CX Strategy
CX Innovation and Digital-age Capabilities
Reimagining Measures & Metrics - Moving beyond surveys
Customer Experience is not new, although in recent years it has picked up pace! With increasing digitalization of how we work, play, or do anything that we do - "Experience" has become the latest battleground for brands and corporates!
And it pays, for real. Globally, more than 80% customers today are willing to pay more for better experience.
This means, not only the front office and customer facing teams - but even for the product & innovation teams; service delivery teams; IT/Digital function; customer support & customer success teams; and business operations teams -
Adopting a Customer-First Mindset and Mastering Customer Experience Skills have become an ABSOLUTE MUST!